Privacy Policy
Sweet Little Crumb Consultancy / This Formulating Life
How we collect, use, and protect your personal and business information.
Sole-trader Natalie Skiller trading as This Formulating Life & Sweet Little Crumb (“we,” “us,” “our,” “the Company”) is a cosmetic formulation science consultancy and education service provider committed to protecting your privacy and maintaining the confidentiality of your personal and business information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Competition and Consumer Act 2010 (Cth), and applicable Queensland state legislation.
Contents
Section 2
Information We Collect
2.1 Personal Information — Client Information
- Full name and business name
- Email address and telephone numbers
- Postal and business addresses
- Professional qualifications and experience
- Payment information and billing details
- Communication preferences
2.1 Formulation and Technical Information
- Product formulation data and specifications
- Ingredient lists, percentages, and technical parameters
- Manufacturing processes and procedures
- Regulatory compliance requirements
- Market research and product development data
- Intellectual property and trade secret information
2.2 Website and Digital Information
- IP addresses and device identifiers
- Browser type and operating system
- Website usage patterns and analytics data
- Cookie and tracking technology data
- Email engagement metrics
2.3 Sensitive Information
We do not intentionally collect sensitive information as defined under the Privacy Act 1988 unless specifically required for regulatory compliance or with your explicit consent.
Section 3
How We Collect Information
We collect information through:
- Direct submission via consultation forms and service agreements
- Email correspondence and telephone consultations
- Website interactions and online course participation
- Educational workshop attendance and participation
- Client feedback and survey responses
- Third-party referrals with appropriate consents
Section 4
Purpose of Collection and Use
4.1 Primary Purposes
- Provide cosmetic formulation consultancy services (both theoretical and physical)
- Develop, review, and optimise product formulations
- Deliver educational content and training programmes
- Process payments and manage client accounts
- Ensure regulatory compliance and quality assurance
- Protect intellectual property and trade secrets
4.2 Secondary Purposes
With your consent, we may use information for:
- Marketing communications about our services
- Industry research and development projects
- Educational case studies (with anonymisation)
- Service improvement and quality enhancement
4.3 Legal Obligations
We may use information to comply with:
- Australian Consumer Law and ACCC requirements
- Therapeutic Goods Administration (TGA) regulations
- State and federal taxation obligations
- Professional indemnity and insurance requirements
Section 5
Disclosure to Third Parties
5.1 Permitted Disclosures
We may disclose your information to:
- Service providers (IT support, payment processors, and professional advisors under strict confidentiality agreements)
- Regulatory bodies (TGA, ACCC, or other authorities when legally required)
- Courts, tribunals, or law enforcement agencies under lawful authority
- Potential business purchasers under comprehensive confidentiality agreements (with prior notice to you)
5.2 Prohibited Disclosures
We will never:
- ✕ Sell your personal information to third parties
- ✕ Share formulation details with competitors
- ✕ Disclose trade secrets or proprietary information
- ✕ Use client data for unauthorised commercial purposes
Section 6
International Transfers
Your information may be processed or stored outside Australia, including via cloud storage providers, international payment processing systems, and offshore technical support services.
All international transfers are subject to:
- Equivalent privacy protection standards
- Contractual data protection obligations
- Regular security and compliance audits
- Your right to request Australian-only processing
Section 7
Security and Protection
7.1 Technical Safeguards
- End-to-end encryption for sensitive data transmission
- Multi-factor authentication for system access
- Regular security updates and vulnerability assessments
- Secure cloud storage with Australian-based providers
- Backup and disaster recovery procedures
7.2 Administrative Safeguards
- Limited access on a need-to-know basis
- Confidentiality agreements with all personnel
- Regular privacy impact assessments
- Incident response and breach notification procedures
7.3 Physical Safeguards
- Secured premises with access controls
- Locked filing cabinets for physical documents
- Secure disposal of confidential materials
- Clean desk and clear screen policies
Section 8
Data Retention
8.1 Retention Periods
| Record Type | Retention Period |
|---|---|
| Client Records | Seven (7) years from completion of services (in accordance with Australian tax law) |
| Formulation Data | Five (5) years from project completion (unless longer retention requested) |
| Financial Records | Seven (7) years (as required by taxation legislation) |
| Marketing Communications | Until consent is withdrawn |
8.2 Secure Disposal
Upon expiry of retention periods, information is securely destroyed using:
- Certified data destruction services for electronic media
- Cross-cut shredding for physical documents
- Verification certificates for disposal completion
Section 9
Your Rights
9.1 Access and Correction Rights
You have the right to:
- Request access to your personal information
- Receive copies of information we hold about you
- Understand how your information is being used
- Request information about third-party disclosures
- Request correction of inaccurate, outdated, incomplete, or misleading information
9.2 Additional Rights
You may:
- Request restrictions on processing
- Withdraw consent for marketing communications
- Request anonymisation of case study data
- Receive information in a portable format
9.3 Exercising Your Rights
To exercise any rights, contact our Privacy Officer:
Email: privacy@sweetlittlecrumb.com
Phone: +61 472 624 927
Post: 11 Badet Street, Brighton, Queensland 4017
Response timeframe: 30 days from receipt of valid request.
Section 10
Complaints Procedure
10.1 Internal Complaints
Contact our Privacy Officer with a detailed complaint. We will acknowledge receipt within 5 business days. Investigation will be completed within 30 days. You will receive a written response with outcomes.
10.2 External Complaints
If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Section 11
Cookies and Tracking
11.1 Cookie Types
Our website uses:
- Essential cookies for site functionality
- Analytics cookies for usage statistics
- Marketing cookies for service promotion (with consent)
11.2 Cookie Controls
You can control cookies through:
- Browser settings
- Third-party cookie management tools
- Opt-out links in marketing communications
Section 12
Marketing Communications
12.1 When We Send Marketing
We will only send marketing communications with:
- Your express consent for promotional materials
- Implied consent based on existing client relationship
- Opt-in consent for newsletters and updates
12.2 Unsubscribing
You may unsubscribe at any time via:
- Unsubscribe links in all communications
- Direct contact with our Privacy Officer
- Account settings in the client portal
Section 13
Children’s Privacy
We do not knowingly collect personal information from individuals under 18 years of age without parental consent. If we become aware such information has been collected, it will be promptly deleted.
Section 14
Confidentiality and Intellectual Property
14.1 Client Confidentiality
All client formulation data is:
- Treated as confidential and proprietary information
- Subject to professional secrecy obligations
- Protected under trade secret legislation
- Covered by comprehensive confidentiality agreements (our NDA)
14.2 Intellectual Property Protection
We maintain strict protocols to protect:
- Client intellectual property rights
- Proprietary formulation techniques
- Trade secrets and know-how
- Competitive advantage information
Section 15
Regulatory Compliance
This policy ensures compliance with:
- Privacy Act 1988 (Cth) and all Australian Privacy Principles
- Competition and Consumer Act 2010 (Cth)
- Therapeutic Goods Act 1989 (Cth)
- Corporations Act 2001 (Cth)
- Queensland state privacy legislation
- ACCC consumer protection guidelines
Section 16
Policy Updates
16.1 Notification of Changes
We will notify you of material changes via:
- Email notification to registered clients
- Website notification banner
- Updated version posting with change log
Section 17
Contact Information
Privacy Officer — Natalie Skiller
Phone
+61 472 624 927
Address
11 Badet Street, Brighton, Queensland 4017, Australia
Postal
8 Stella Place, Carseldine, Queensland 4034, Australia
ABN
306 951 660 50
Hours
Monday to Friday, 9:00 AM to 5:00 PM (AEST)
By engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. This policy was prepared in accordance with Australian privacy law and professional standards for cosmetic formulation consultancy services.
Sweet Little Crumb | This Formulating Life
www.sweetlittlecrumb.com.au • www.thisformulatinglife.com
© 2026 Natalie Skiller. All rights reserved.
