Some questions aren’t quick (and that’s completely fine). If your question requires me to look into something, consider multiple factors, or provide a more detailed written response, the complex Q&A tier is the right fit.
Examples might include questions about formulating around a specific ingredient restriction, comparing multiple approaches to a formulation challenge, understanding regulatory requirements for a particular ingredient in a specific market, or troubleshooting a specific (non-urgent) issue with a formula.
$95 AUD. I’ll provide a detailed written response via email within 5 business days. If the question turns out to need even more depth (like a proper consultation), I’ll let you know before proceeding.
Got a specific question? This is the service for one-off queries when you don’t need a full consultation. Simple questions get simple answers. Complex questions get detailed, science-based explanations with context. Responses come with educational context (not just “do this”) so you actually learn something along the way.
What’s Included |
| Personalised response to your specific formulation, ingredient, or troubleshooting question
Science-based explanation tailored to your knowledge level Responses via email or voice note (your preference) Educational context included with each answer |
What You Receive |
| Written or voice note response within 48–72 hours (depending on complexity) |
Your Responsibility |
| Fill in all required documentation and provide clear, specific questions with relevant background information
Provide supporting documentation or photos if relevant Implement any guidance at your own discretion and risk Understand that brief responses cannot account for all variables in your specific situation |
What’s Not Included |
| Back-and-forth discussion or follow-up questions (each question is a separate charge)
Comprehensive formulation review or reformulation Legal, medical, or regulatory certification Guaranteed resolution of complex problems (complex issues may need full consultation) |
How To Engage |
| Step 1: Submit your question via email with relevant background information
Step 2: I classify as simple ($30) or complex ($95) and confirm pricing Step 3: Pay before response is delivered Step 4: Receive your response within 48–72 hours |
